THE SECRET IS IN THE DETAIL
‘Time has proven to me that every women gives so much of themselves to their work and their family. But who looks after us?’
‘It’s dirty or clean, there is no in-between’ is the phrase that defines professional cleaning service ATD Services. The cleaning company was founded by Leanne, who after working long hours in the recruitment industry, found herself disenchanted with the lack of attention to detail shown by the cleaning company she was paying. The desire to look after women, to give them the attention to detail they deserve, and want, has allowed ATD Services to thrive and become a successful business.
Time has proven to me that every women gives so much of themselves to their work and their family. But who looks after us?
Attention to Detail Services is all about giving my clients time. Time to do what they want to do, not what they necessarily have to do.
ATD Services looks after our women. We know what women want!
What drove you to start up your business?
I used to work very long hours in the recruitment industry. There were a number of us in my company that used the same cleaning company, but none of us were happy with the service. They lacked the attention to detail we all yearned for. We just wanted to be looked after and we wanted attention given to details.
What’s been your proudest moment in business?
I love the opportunity my business gives me to employ people that may not find work easily.
Mums are one of our greatest assets. We find most mums would like to work around their children’s school schedule. These ladies want to contribute to the family household without spending many hours working away from the home and their children. They know what it takes first hand to run a busy household and the importance of a very detailed clean.
What would you say is the recipe for success in your sector?
Service, service and more service. Follow up and ensure that we have done what we said we would do.
Keep in touch with your clients and check on jobs to ensure that we continue to deliver on our promise of attention to detail!
All of ATD’s clients have a checklist of tasks that are specific to their own needs and wants. We listen and apply!
What have you learned about yourself?
To be true to yourself and to the people in your world - both privately and in business.
Integrity and your reputation, in my opinion, are fundamentally two of the most important things to have in this world.
What has been your biggest sacrifice for the business?
My family. Because I’m so driven with a desire to service, I very rarely switch off. I may be present in the physical sense but not the mental.
I’m learning that I can delegate. I can have systems in place to ensure our clients are well looked after 24/7 now, but that has taken time to evolve.
Given what you know now, what would you do differently?
Many, many things, but I’ve learned along the way. If I could talk to my younger self, it would be to say, just relax, it will all work out.
Who would you hire in your business – famous or otherwise?
In my business I value people that have the same values as I do.
Best piece of advice to other business owners?
Be passionate about what you do. It will make you contagious!